We are sorry that your stay did not meet your expectations. Kind regards, Daniel Pérez, Managerĭear Guest, Thank you for taking the time to share your feedback with us. We hope we can provide you with an improved stay in the future. Our guests' opinions are very useful as they help us to identify areas in which we can improve please know that we have noted your feedback in order to better meet our guests' expectations in the future. However, we do provide that service in the reception you can get a kettle and ironing items for free. Regarding the tea/coffee making facilities and irons, we regret to inform you that our rooms do not come with these amenities. However, we have noted your comments and will be considering them. Furthermore, we understand that from time to time, things do need to be replaced and refurbished, and we carry out maintenance whenever necessary. We appreciate your feedback regarding the entertainment and seating areas, and we will be reviewing this with the relevant departments in order to improve the overall experience for our guests. We are very sorry to hear that your recent stay did not live up to your expectations and apologise for any inconvenience. Kind regards, Daniel Pérez, Managerĭear Margaret, Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back for an improved experience in the future. Nonetheless, we are pleased you appreciated our high standards and that you enjoyed our fresh cuisine. Our team are always on hand should you need anything, so please do not hesitate to reach out to them at the time with any concern. As for the entrance door and noise insulation, we will take your feedback into consideration during our next renovation process and apologise if you were disturbed. We have noted your comments for future reference and are pleased our housekeeper resolved your bathroom concern. ![]() While we try to provide each guest with their preference, we regret this is not always possible and apologise for any inconvenience. We are, however, sorry to hear that your room, bathroom and view did not meet your expectations. We are glad to hear that you appreciated our convenient location and proximity to the beach and local transport. Kind regards, Daniel Pérez, Managerĭear Alexandru, Thank you for taking the time to share your experience at our hotel. We hope that you will consider staying with us again in the future, and we look forward to welcoming you back. Nonetheless, we strive to provide excellent service and standards so we are glad to hear that you felt our team lived up to the high level of service and standards we are known for. We also regret to hear of your concern regarding the sun loungers and will have our maintenance team look into this. As for the noise from the doors, we understand that it can be bothersome, and we apologise for any disturbance during your stay. We appreciate your comments on the entertainment, we will take them into consideration for future improvements and apologise if you were not completely satisfied in this regard. Our full-board guests can enjoy a variety of food options in the restaurant, and we continuously work on improving our offerings based on guest feedback and yours has been noted for review. Regarding the all-inclusive service, we apologise for any inconvenience you experienced. We appreciate your feedback as it is valuable in helping us reach our goal of making each and every stay better than the last. ![]() Please note that we have wheelchair access and public areas with access for disabled guests and we are planning a total renovation in the near future to improve our facilities. We acknowledge your concerns regarding the steps at the entrance and are sorry to hear that your room décor was not to your liking. Our hotel is indeed situated near a beautiful sandy beach and the city centre, making it an ideal choice for travellers, so we are pleased to hear our location met your expectations. Holiday Village Majorca - Protur Monte Safariĭear Sharon, Thank you for taking the time to share your experience at our hotel. ![]() Hotels near Riells i Viabrea - Breda Station.Hotels near Playa AquaPark Santa Susanna.Santa Susanna Hotels with Breakfast Buffet.
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